Warranty

At OMIXUS we are committed to the quality of every repair we perform and every product we sell. This page sets out our full warranty policy: warranty periods by part type, the electronic QR warranty certificate, what the warranty covers and what voids it, and how to submit a warranty claim, in addition to handling the manufacturer's warranty for new devices and accessories sold through our store. This policy is supplementary to your statutory rights in Saudi Arabia and does not cancel them. In the event of any conflict between it and the E-Commerce Law or the Consumer Protection Law, the law applies.

Every repair carried out by an OMIXUS technician is covered by a warranty that covers the replaced part and the quality of the work and installation only, and does not cover any new fault or one unrelated to the repair that was performed. The warranty period varies according to the type of part or service, as shown in the following table.

Warranty Period Table by Part Type

The warranty period begins from the date the repair is completed as recorded in the warranty certificate and on the invoice. The periods stated in the table are a binding minimum; the invoice or warranty certificate may not stipulate a shorter period, and in some cases we may grant you a longer period stipulated expressly on your invoice.

Any marketing reference to a "two-year warranty" refers to the 24-month period designated for the original battery only, and does not mean a uniform warranty of that period on the rest of the parts; the table above is the binding reference for the warranty period according to the type of each part or service.

Part Options: Original vs Aftermarket

Before starting any repair, we explain to you the two available part options and record the type of the chosen part on the invoice:

• Original parts (Original / OEM): Parts matching the manufacturer's specifications, with the full warranty period shown in the table above.
• Guaranteed aftermarket parts: High-quality compatible parts at a lower price, with a 3-month warranty. We expressly inform you before installation that the part is aftermarket, and it may differ from the original in brightness, color tone, fit accuracy, or features such as True-Tone or Face ID.

Your choice of part type is recorded and approved by you before work begins, and the part type is clearly stated on your invoice.

Electronic Warranty Certificate (QR)

With each repair you receive an electronic warranty certificate carrying a QR code specific to your repair, which you can scan to verify the repair details, part type, warranty start date, and period. Keep this certificate, as it is your primary reference when submitting any warranty claim. If the sticker or QR code cannot be verified for any reason, proof of the repair via the invoice or the electronic warranty certificate issued to you is sufficient.

What the Repair Warranty Covers

• Manufacturing defects in the part that was replaced during its warranty period.
• Installation or soldering defects performed by an OMIXUS technician.
• Recurrence of the same fault that was repaired, within the warranty period and within the limits of the covered part or service.

What Voids the Repair Warranty

The warranty is voided in any of the following cases, all of which are events that can be objectively verified:

• Physical damage subsequent to the repair: breakage, dropping, pressure, or new scratches.
• Liquid or moisture ingress after the repair, in repairs that were not originally related to liquid damage. This exclusion does not apply if it is proven that the moisture ingress resulted directly from an installation or resealing error by an OMIXUS technician within the warranty period.
• Opening, repairing, or tampering with the device at another party after it leaves OMIXUS.
• Removing, altering, or tampering with the warranty sticker or QR code, if this results in the inability to verify the repair's eligibility for warranty; you can still prove the repair via the invoice or the electronic warranty certificate.
• Misuse, charging with a non-compliant charger, or exposure to extreme heat.
• Faults unrelated to the part or service covered by the warranty.

Important notice: Water and dust resistance is not guaranteed after opening any factory-sealed device, as the original sealing gasket is affected when opened; excluded from this is what is proven to result directly from an installation or resealing error by an OMIXUS technician within the warranty period as stated above.

How to Submit a Warranty Claim

1. Contact us via WhatsApp at +966570984090 within the valid warranty period, and provide us with the QR code or warranty certificate number.
2. We review the claim and determine whether the fault is covered by the warranty.
3. If it is covered, we re-inspect and address the fault at no charge for the portion covered by the warranty.
4. If, after inspection, the fault turns out to be outside the scope of the warranty (such as physical damage or subsequent liquids), we explain this to you and provide a price quote for the repair, and we do not begin any work before your approval.

The primary remedy when a fault covered by the warranty appears is to re-repair or replace the relevant part. If the same fault covered by the warranty recurs after two repair attempts, you have the choice between replacing the part or refunding the repair amount paid, in accordance with the Consumer Protection Law in the Kingdom.

Limits of Repair Service Liability

To the maximum extent permitted by law, OMIXUS's liability in warranty cases is limited to re-repairing free of charge or refunding the value of the service paid, whichever is more appropriate to the case, and we do not bear indirect damages such as lost profits or consequential losses. This limit does not apply to damages resulting from gross negligence or a direct error by OMIXUS, where the customer is compensated according to the actual proven damage and the Consumer Protection Law.

Backup Responsibility and Our Pledge to Protect Your Data

Your responsibility: You are responsible for taking a full backup of your data (photos, contacts, files, apps) before handing over the device. We do not guarantee the safety of data during the repair, and some repairs may require a factory reset. We do not bear the loss of pre-existing data, but we handle your device with the utmost care.

OMIXUS's pledge:

• Our repairs are for hardware only, and we do not ask you for your lock code, Apple ID account, Google account, or two-factor authentication code.
• We do not copy, store, transfer, or share any data on your device with any third party.
• The repair is carried out in front of you, and your device never leaves your sight.
• We handle your data in accordance with the Personal Data Protection Law (PDPL) in the Kingdom.

Proof of Device Ownership and Prevention of Stolen Devices

When you hand over your device for repair, you acknowledge that you are its owner or authorized by its owner to repair it. We have the right to request reasonable proof of ownership (such as the purchase invoice or evidence of lawful possession) before performing the service or handing over the device. We have the right to refuse to receive the device or to stop service on it if there is evidence that it is stolen, lost, or in dispute, without being obliged to prove this. We do not record the IMEI number or serial number of the device as part of this procedure.

New devices and accessories sold through the OMIXUS store are covered by the approved manufacturer's warranty, according to the period and conditions specified by the manufacturer for each product. This is considered a warranty independent of the repair service warranty explained above.

How the Manufacturer's Warranty Works

• The manufacturer's warranty period, conditions, and coverage scope are determined by the manufacturer and are shown on the product page or among its enclosures.
• The purchase invoice issued by OMIXUS serves as proof of the warranty start date, so keep it.
• When a defect covered by the manufacturer's warranty appears, contact us and we will guide you to the claim procedure with the manufacturer or the authorized service center, or we will handle the follow-up on your behalf wherever possible.

Your Right in the Case of a Defective Product

If the product is defective or does not conform to the agreed specifications, you have the right to request repair, exchange, or a refund under the Consumer Protection Law. This right is independent of the 7-day cancellation period and does not lapse upon its expiry. To activate this right, it is sufficient to provide the purchase invoice or proof of payment and bring the defective product, without requiring it to remain in its original condition or its accessories to be complete.

As for the 7-day cancellation right for a sound product, activating it requires returning the product in its original condition with all its accessories.

What the Product Warranty Does Not Cover

• Damage resulting from misuse, breakage, dropping, or liquid ingress after receipt.
• Damage resulting from charging with a non-compliant charger or accessories.
• Faults resulting from tampering with, opening, or repairing the device at an unauthorized party, to the extent stipulated by the manufacturer.
• Natural wear and normal usage, and cosmetic damage such as scratches after receipt.

All prices are in Saudi Riyals and are final prices inclusive of all costs. No additional fees are added at payment, except shipping fees if applicable, which are displayed clearly before the order is confirmed. The final repair price is announced in writing and approved by you before work begins, in accordance with the "no fix = no fee" policy.

This policy is supplementary to the rights established for you under the E-Commerce Law, the Consumer Protection Law, and the Personal Data Protection Law in the Kingdom, and does not cancel or diminish them. In the event of any conflict between this policy and the provisions of the applicable laws, the laws prevail. If there is any complaint that has not been resolved with us directly, you may contact the Ministry of Commerce through the "Commercial Report" application or the unified number 1900.

This policy is subject to the laws of Saudi Arabia, and the competent judicial and administrative authorities in the Kingdom have jurisdiction to consider any dispute arising from it, without prejudice to your right to escalate to the Ministry of Commerce through a Commercial Report or the unified number 1900.

• Trade name: OMIXUS
• Location: Riyadh, Saudi Arabia
• Unified national number of the establishment: 7034447743
• Legal name and registered address: OMIXUS Establishment
• Verified on the Maroof platform: maroof.sa/businesses/details/373171

Last updated: June 4, 2026

For any inquiry about the warranty or to submit a warranty claim: WhatsApp +966570984090 / email [email protected]