Warranty
The Omixus warranty: written, and clear about every repair type
Every repair is warranted in writing, and the period depends on the part and the work done. The full table of real periods and terms is below, with no exaggeration and no promises we cannot keep.
| Part or repair | Warranty period | Notes |
|---|---|---|
| Battery | Up to 24 months | Written warranty of up to two years on the battery. |
| Screen | Up to 24 months | Covers screen defects and the fitting. New cracks are not included. |
| Board, camera and ICs | 6 months | Motherboard repairs and micro-components. |
| Fitting and workmanship | 30 days | Covers the quality of the fitting itself. |
The phrase “written warranty of up to two years” covers the screen and the battery, up to 24 months each. Those are our longest periods; every other part follows the table above.
Warranty terms
- The warranty starts on the repair date written on the invoice or service receipt.
- The periods above are minimums and vary with the part type (genuine or high-quality alternative) and the repair.
- It covers defects in the replaced part and the quality of the fitting, and nothing else.
- It does not cover new damage after the repair: cracks, drops, liquid ingress, or tampering with the device.
- Keep the repair receipt or the service details in order to claim.
- High-quality alternative parts carry the same periods shown in the table, and we tell you the part type before fitting.
How to claim
Message us on WhatsApp 0570984090 with the details of the earlier repair. A technician comes to your location in Riyadh and inspects the device in front of you. If the fault is covered, we repair it at no cost for the part or the fitting, within the remaining period.
Warranty questions
Warranty FAQ
When does the Omixus warranty start and how long does it run?
It starts on the repair date written on the invoice or service receipt. The period depends on the part: up to 24 months on the battery and the screen, 6 months on the board, camera and ICs, and 30 days on the fitting and workmanship.
What does the warranty cover, and what does it not?
It covers defects in the replaced part and the quality of the fitting, and nothing else. It does not cover new damage after the repair: cracks, drops, liquid ingress, or tampering with the device.
How do I make a warranty claim?
Message us on WhatsApp 0570984090 with the details of the earlier repair. A technician comes to your location in Riyadh and inspects the device in front of you. If the fault is covered, we repair it at no cost for the part or the fitting, within the remaining period.
Do alternative parts carry the same warranty as genuine ones?
Screens and batteries carry up to two years whether the part is genuine or a high-quality alternative. Other parts follow their own periods, such as 6 months for the board and ICs, and the part and its period are written on the warranty certificate before fitting.
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