Terms and Conditions

Welcome to OMIXUS. These Terms and Conditions set out the rules that govern your use of our website omixus.com and all the services it offers, whether the on-site mobile phone repair service in which the technician comes to you, or our online store for selling phones and accessories and shipping them within the Kingdom of Saudi Arabia. By using the website, booking any service, or completing any purchase order, you acknowledge that you have read these terms, understood them, and agreed to be bound by them. If you do not agree to any of their provisions, please do not use the website or our services. These terms supplement your statutory rights in the Kingdom and do not override them, and in the event of any conflict between them and the applicable regulations, the regulation shall prevail.

• "OMIXUS" or "the Store" or "we": The commercial business referred to in the identity details below, headquartered in the city of Riyadh, Kingdom of Saudi Arabia.
• "Customer" or "User" or "you": Every person who browses the website, books a repair service, or makes a purchase order.
• "Website": The website omixus.com and all its pages and services.
• "Service": The mobile repair service performed by our technicians, and/or the sale of products through the online store.
• "Products": The devices, phones, and accessories offered for sale in the store.

In compliance with the E-Commerce Law in the Kingdom of Saudi Arabia, we provide you with the following identifying details:

• Trade name: OMIXUS.
• Headquarters: City of Riyadh, Kingdom of Saudi Arabia. Riyadh, Al Khaleej District.
• Legal name of the establishment: Muassasat OMIXUS.
• Unified national number of the establishment: 7034447743.
• Verification: A business verified on the "Maroof" platform of the Ministry of Commerce at maroof.sa/businesses/details/373171.
• Contact channels: Repair WhatsApp +966570984090, Administration WhatsApp +966507666005, email [email protected].

• Your use of the website, your booking of a service, or your completion of a purchase order constitutes express and full acceptance of these terms.
• You acknowledge that you have reached the legal age of majority and have full legal capacity to contract. If you are under eighteen, the website must be used and orders completed under the supervision and with the consent of a guardian.
• We reserve the right to refuse to provide the service or to cancel any order in cases of suspected fraud, misuse, or violation of these terms or the regulations.

• Some website services may require creating an account. You undertake to provide accurate, up-to-date, and complete information upon registration.
• You are solely responsible for the confidentiality of your login credentials and for all activity that takes place through your account.
• You must notify us immediately of any unauthorized use of your account. We are not responsible for any harm arising from your failure to protect your login credentials.
• We have the right to suspend or terminate any account that violates these terms or is used in an unlawful activity.
• Your personal data is processed in accordance with the Privacy Policy and the Personal Data Protection Law (PDPL) in the Kingdom.

• The display of products on the website is an invitation to contract, not a binding offer. The contract is deemed concluded and binding for payment upon clicking the order completion button and confirming the purchase, or upon your acceptance of the repair price quote before work begins.
• A savable invoice is sent to you after each transaction is completed, including a description of the product or service, the total price, shipping fees if any, the payment method, and a summary of the return or exchange terms where applicable.
• We make our best effort to display product details and prices accurately, but unintentional errors may occur in the description, price, or availability. We reserve the right to correct these errors and to cancel any order arising from an obvious pricing error, with notice to you and a full refund of what you paid in this case.
• Acceptance of the order is subject to product availability. If a product cannot be supplied after the order is confirmed, we will notify you and refund its paid value within a maximum period of 14 calendar days from the date the refund becomes due.

• All prices are in Saudi Riyals and are final prices inclusive of all costs. No additional fees are added at payment, except for shipping fees if any, which are displayed clearly before order confirmation.
• Shipping and delivery fees may be added depending on the delivery location, and they are displayed clearly to you before order confirmation.
• Repair service fees are set out in a final written price quote presented to you before work begins, and no work starts before your approval of it.

• We accept payment via: mada, Visa, Mastercard (through a portable point-of-sale device), STC Pay, Apple Pay, and cash payment.
• Installment options are available through tabby and tamara over 3 or 4 installments, subject to the terms and approval of the installment service provider.
• For the repair service, payment is made after the repair is completed and the device is tested in front of you.
• Payment data is processed through approved payment service providers, and we do not store your bank card data on our servers.

• We provide shipping to various regions of the Kingdom of Saudi Arabia through approved shipping companies.
• The estimated delivery time and shipping fees are displayed before order confirmation. These periods are estimates and may be affected by factors beyond our control (weather, shipping company conditions, an inaccurate address).
• The customer undertakes to provide a correct and complete delivery address and an active contact number. We are not responsible for delayed or failed delivery resulting from incorrect address details or inability to reach you.
• Responsibility for the product passes to you upon receipt. Please inspect the shipment upon receipt and report any visible damage immediately.

Service Principles

• The initial inspection is free, and we present you with a final written price before any work begins.
• Our policy is "no repair = no payment": if the agreed fault cannot be repaired, no repair fees are charged.
• The repair is carried out directly in front of you, and your device does not leave your sight.
• An advanced inspection or diagnostic fee, announced in advance, may apply only in cases that require opening the device or an advanced technical inspection, and it is charged only after notifying you and obtaining your approval before the inspection begins.

Commencement of Work and Diagnosis

• We do not begin carrying out any repair service except based on your express request and your approval of the price quote. When you approve commencement before the expiry of the statutory cancellation period (seven days), you acknowledge that this waives the right of cancellation for the portion of the service that has actually been performed.
• The inspection may reveal additional faults that were not apparent; in this case we notify you of the updated cost and do not begin any additional work before your approval. The estimated price quote is subject to amendment only when a hidden fault appears, and after notifying you and obtaining your approval.
• A separate express acknowledgment is taken from you within the price quote or confirmation message stating that you request the service to begin immediately within the statutory cancellation period, and that you are aware that this request waives your right of cancellation for the portion actually performed.

Parts Options (Original or Replacement)

• Before work begins we disclose to you two options: an original factory part (OEM), or a warranted replacement part (commercial/aftermarket).
• Replacement parts may differ from original ones in brightness, color accuracy, fit, or some features (such as True-Tone or Face ID), and we notify you of this before installation.
• The type of part installed is clearly stated on the invoice.
• Parts provided by the customer themselves: we guarantee the quality of installation only, with no warranty on the part itself.

Data Protection Pledge During Repair

• Our repairs are hardware only. Our technicians do not ask you for your passcode, Apple ID, Google account, or two-factor authentication (2FA) code, and we do not request a factory reset.
• We do not copy, store, transfer, or share any data on your device with any third party.
• You are responsible for taking a full backup of your data (photos, contacts, files, apps) before handing over the device.
• We are not responsible for data loss that predates the repair or that results from the nature of the fault, while taking the utmost care for the safety of your device.

Liquid-Damaged or Severely Damaged Devices

You acknowledge that liquid-damaged or severely damaged devices may not be repairable, may stop working permanently during or after the repair attempt due to their pre-existing condition, and may develop additional faults (screen, motherboard, camera) as a result of prior internal corrosion. The repair attempt is carried out at your request and your own responsibility, with no guarantee of the result, and we are not responsible for the device stopping as a result of the prior damage.

Working Hours, Coverage, and Cancellation

• Field visit times: Saturday to Thursday from 9:00 to 23:00, and Friday from 15:00 to 23:00. Booking via WhatsApp is available 24 hours throughout the week.
• Coverage: All districts of the city of Riyadh, with arrival within approximately 60 minutes.
• Repair appointment cancellation:
  • Cancellation more than two hours before the appointment: free.
  • Cancellation before the technician sets out (less than two hours): free.
  • Cancellation after the technician sets out: a transport fee of 50 Saudi Riyals applies.
  • Cancellation after the technician arrives: a visit fee of 75 Saudi Riyals applies, deducted from the value of the service when rebooking within 7 days.

Device Ownership and Proof Thereof

The customer acknowledges that they are the lawful owner of the device or authorized to dispose of it. OMIXUS has the right to refuse or halt the service when there is suspicion that the device is stolen or lost, and we may request proof of ownership (purchase invoice / device box / matching identity details), and we cooperate with the competent authorities and report to them in accordance with the regulations when there are indicators of this.

The warranty covers the part that has been replaced and the quality of installation only, and does not include any new fault or one unrelated to the repair. The warranty period varies according to the type of part:

With every repair, a warranty certificate via QR code is issued, documenting the type of part and the warranty period.

What Voids the Warranty

• New physical damage, breakage, dropping, or pressure after the repair.
• Ingress of liquids or moisture after the repair (other than for liquid-damage-related repairs).
• Opening the device, tampering with it, or having it repaired by a third party after it leaves the center.
• Removing, changing, or tampering with the warranty seal or the QR code.
• Faults unrelated to the part or service covered by the warranty.

Note regarding water resistance: Water resistance is not guaranteed after opening any sealed device, as it is affected by factors beyond our control. Also, any third-party repair may affect the original manufacturer's warranty, and we are not responsible for the manufacturer's warranty.

Right of Cancellation Within 7 Days

In accordance with the E-Commerce Law in the Kingdom, you have the right to cancel the contract within seven days of receiving the product or of concluding the service contract, provided that you have not used the product, benefited from the service, or obtained any benefit from it, after which the amounts paid are refunded. For a return to be accepted, you must provide the purchase invoice or proof of payment and return the product in its original condition, complete with its accessories and packaging. In the case of cancellation within 7 days without a defect, the customer bears the cost of returning the product. However, if the product is defective or non-conforming (Section 11.3), the store bears the full return costs.

Cases to Which the Right of Cancellation Does Not Apply

By way of exception to the above, the right of cancellation within 7 days does not apply to the following cases, in accordance with the Implementing Regulation of the E-Commerce Law:

• Activated or used devices: Any device that has been activated or used, since it cannot be returned to its original delivered condition.
• Opened or activated SIM cards: For health reasons and because they cannot be resold after being opened or used.
• Sealed accessories for health reasons (such as earphones and screen protectors) after their packaging is unsealed.
• Products specially made or prepared according to specifications you requested (custom configuration or special order).
• Bundled products made of several items that cannot be returned to the original condition in which they were delivered.
• Performed repair services: After the service has actually been performed (benefit realized), the right of cancellation does not apply to the performed portion, and you retain only the right to claim relating to defects in performance or warranty.
• Perishable products within the cancellation period, products whose price fluctuates with market changes beyond our control, and contracts concluded through a public auction.

Defective or Non-Conforming Products

Your right in the event the product is defective or non-conforming with the agreed specifications is a right independent of the cancellation period (7 days) and is not subject to the exceptions above. In this case you have the right to claim repair, exchange, or refund of the value in accordance with the Consumer Protection Law. You must provide the purchase invoice or proof of payment and return the product in its original condition with its accessories. If the same defect recurs after two repair attempts, you have the right to request an exchange or a full refund.

• All contents of the website, including the "OMIXUS" trademark, the logo (the custom O-ring symbol), the texts, images, icons, graphics, designs, SVG files, and the arrangement of content, are owned by us or licensed to us and are protected by the intellectual property regulations in the Kingdom.
• It is not permitted to copy, reproduce, distribute, modify, scrape, or reuse any part of the content for commercial purposes without our prior written permission.
• You are granted a limited, non-exclusive, non-transferable license to use the website for legitimate personal purposes only.

You agree not to do any of the following:

• Use the website for any unlawful or fraudulent purpose or one contrary to public morals.
• Attempt unauthorized access to our systems or to other users' accounts, or hack the website or breach its security.
• Transmit any viruses or malware, or attempt to disrupt the operation of the website or its servers.
• Scrape the website's data automatically or copy its content without permission.
• Provide false or impersonated information, or request the repair of a device you do not own or are not authorized to dispose of.
• Misuse the contact channels or send abusive or harassing content.

We reserve the right to suspend or terminate your access to the website and services upon any violation, while reserving our right to take legal action.

• Please collect the device within 30 days of being notified of its readiness.
• After the grace period expires, announced storage fees may apply.
• After 90 days pass without collection or response, despite two documented notifications (a message and a call), the device is deemed abandoned, and we have the right to dispose of it to cover our dues in accordance with the regulations.
• Your data remains protected, and no device containing data is resold before it is securely wiped.

Damaged or replaced parts become the property of the store after the repair and are recycled or disposed of in an environmentally sound manner, unless you expressly request their return at the time the device is handed over. Liquid-damaged parts, or those whose reuse is prohibited for technical or security reasons, are not returned except after their usability has been disabled.

To the maximum extent permitted by the applicable law in the Kingdom of Saudi Arabia:

• Our liability is in all cases limited to re-performing the repair free of charge or refunding the paid value of the service or product, whichever is most appropriate for the case.
• We do not bear any indirect, consequential, or incidental damages, including but not limited to: loss or damage of data, loss of profits, business interruption, or moral damages.
• The website and its content are provided "as is" without any implied warranty as to being free of errors or service interruption, and we do not bear any harm to your device from the mere use of the website.
• Important exception: This limitation of liability does not apply to damages resulting from gross negligence or direct fault on our part, where compensation is made according to the proven actual damage and the provisions of the Consumer Protection Law. Nor does this limitation apply to bodily harm or damage to other property of the customer resulting directly from the technician's act during the field visit, where compensation is made according to the proven actual damage and the provisions of the Consumer Protection Law. These limitations also do not waive any statutory rights that may not be waived.

You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, or costs (including reasonable legal fees) arising from your violation of these terms, your unlawful use of the website or services, or your infringement of the rights of others.

• We welcome your complaints and suggestions through the direct contact channels: WhatsApp +966570984090 or email [email protected], and we strive to address them as quickly as possible.
• You also have the right to escalate any complaint to the Ministry of Commerce through the "Commercial Report" (Balagh Tijari) application or the unified number 1900.

• These terms are governed by and interpreted in accordance with the applicable regulations in the Kingdom of Saudi Arabia.
• We first seek to settle any dispute amicably through direct communication with us before resorting to any other procedure.
• If an amicable settlement is not possible, the competent judicial and administrative authorities in the Kingdom of Saudi Arabia, including the Ministry of Commerce and the relevant dispute resolution bodies, have jurisdiction to consider the dispute.
• No provision in these terms shall prevent your right to resort to the Ministry of Commerce through the "Commercial Report" (Balagh Tijari) application or the number 1900.

These Terms and Conditions are supplemented by the following policies and are read together with them as a single unit, and we recommend that you review them:

• Privacy Policy: How your personal data is collected, processed, and protected in accordance with the Personal Data Protection Law (PDPL).
• Warranty Policy: Details of the repair warranty, its terms, and what voids it.
• Returns and Exchange Policy: Details of the right of cancellation, its exceptions, and the return procedures.
• Shipping and Delivery Policy: Coverage areas, periods, and fees.

We reserve the right to amend these Terms and Conditions at any time to keep pace with regulatory or operational developments. The updated version is published on this page along with an update of the "Last updated" date, and your continued use of the website or our services after publication is deemed acceptance of the amendments. The amendments do not apply retroactively to any purchase order or repair contract previously concluded before the amendment was published, as each contract is governed by what was in effect at the time it was concluded. When a material amendment is made, we notify you with a visible notice on the website or via your registered email/WhatsApp, and you retain the right not to continue before the amendment takes effect. We advise you to review this page periodically.

OMIXUS shall not be liable for any delay or failure in performing its obligations if it arises from causes beyond its reasonable control, including but not limited to: natural disasters, epidemics, government orders and decisions, interruption of electricity, communications, or payment systems networks, inability to supply parts, or shipping company conditions. The affected obligations are suspended for the duration of the impediment, and we contact you to reschedule or refund what you paid for the portion not performed. This does not affect your non-waivable statutory rights.

OMIXUS has the right to assign its rights and obligations under these terms to any legal successor or party to which the business is transferred, with the warranty obligations remaining in effect for your benefit. You may not assign your rights or obligations without our prior written consent.

• If any provision of these terms is found to be unenforceable or contrary to the regulation, the remaining provisions remain valid and effective.
• Our failure to exercise any right under these terms is not deemed a waiver of it.
• These terms supplement your statutory rights and do not override them, and in the event of any conflict between them and the Consumer Protection Law or the applicable regulations in the Kingdom, the regulation shall prevail.
• The Arabic version is the authoritative reference for these terms in the event of any discrepancy with any translation.

Last updated: 4 June 2026

For any inquiry regarding these Terms and Conditions, contact us via WhatsApp +966570984090 or email [email protected].