سياسة الشحن والتوصيل

1. Store Identity

• Trade Name: Omixus.
• Legal Name of the Establishment: Omixus Establishment.
• Registered Address: Riyadh, Saudi Arabia, Riyadh, Al-Khaleej District.
• Unified National Number of the Establishment: 7034447743.
• Verified on Maroof: maroof.sa/businesses/details/373171.
• Contact Channels: Orders and Maintenance WhatsApp +966570984090, Administration +966507666005, email [email protected].

2. Geographic Coverage Area

• We ship the store’s products (mobile phones and accessories) to all regions and cities of the Kingdom of Saudi Arabia.
• We do not currently offer shipping outside the Kingdom of Saudi Arabia.
• Delivery time and fees may vary depending on the city and the remoteness of the area, as explained in the following sections.
• Some remote areas or areas outside the urban scope may require additional delivery time, and we will notify you of this at the time of ordering if applicable.

3. Order Processing Time

After your order is confirmed and payment is successfully completed, we prepare, package, and hand over your order to the shipping company within the following period:

• Processing Time: Determined according to the approved shipping company, in business days.
• The processing time begins on the first business day after the order and payment are confirmed, and does not include Fridays and official holidays.
• Orders confirmed after the end of the business day are counted from the next business day.
• In the event that one of the products is unavailable after the order, we will contact you to offer alternatives or refund the value of the unavailable product.

4. Delivery Time and Shipping Companies

Delivery time is counted after the processing time ends and the order is handed over to the shipping company, and it varies according to the delivery destination:

• Approved Shipping Companies: Determined according to the approved shipping company.
• The stated periods are estimates and may be affected by circumstances beyond our control (weather conditions, congestion during seasons and holidays, procedures of the competent authorities), and we make every effort to notify you of any delay.
• The dates displayed upon order completion are estimates and not guaranteed deadlines unless expressly stated otherwise.

5. Shipping Fees and Free Shipping Threshold

All prices are in Saudi Riyals and are final prices inclusive of all costs. No additional fees are added at payment, except for shipping fees if applicable, which are displayed clearly before order confirmation.

• The final shipping fees are calculated according to the delivery destination and appear before payment confirmation.
• The invoice issued to you includes the total price, shipping fees, and payment method, and is available to save and refer back to.

6. Order Tracking

• As soon as your order is handed over to the shipping company, we send you the tracking number (waybill) via, determined according to the approved shipping company.
• You can follow the shipment status through the shipping company’s website using the tracking number.
• You can also view the status of your orders through your account in the store under the “My Orders” page.
• For any inquiry about the shipment status, contact us via WhatsApp +966570984090, mentioning the order number.

7. Receipt and Verification upon Delivery

• The risk of loss of or damage to the product during shipping remains the responsibility of Omixus until it is actually delivered to the order holder or their representative at the registered address, at which point the responsibility for the product passes to the customer.
• The order is delivered to the order holder or their representative at the address registered in the order.
• We recommend verifying the integrity of the outer packaging and the conformity of the products before signing for receipt, and photographing any visible damage to the packaging immediately upon receipt.
• Your signature on the receipt acknowledges receipt of the parcel only outwardly and does not forfeit your statutory right to report non-visible damage, a defect, or non-conformity discovered after opening the package.
• In the event the product arrives damaged or non-conforming to the order, contact us immediately upon discovering the visible damage or non-conformity and within a reasonable period not less than the period prescribed by law, attaching the photos and the order number, and we will handle the case in accordance with the Return and Exchange Policy and your statutory rights.
• The rights regarding defective or non-conforming products are guaranteed by law regardless of the cancellation period, and are handled in accordance with the Consumer Protection Law.

8. Failed Delivery and Re-shipment

To avoid delivery delays or shipment return, please ensure the accuracy of the address and mobile number and the availability of a recipient. In the event of failed delivery:

• The shipping company attempts to contact you and re-attempts delivery according to its policy (usually determined according to the approved shipping company, attempts).
• If you cannot be reached due to incorrect address data, no response, or the absence of the recipient, the shipment may be returned to our warehouse.
• In the event the shipment is returned to us for reasons related to the customer, re-shipment fees, determined according to the approved shipping company, may be applied to re-attempt delivery.
• If you request to cancel the order after the shipment is returned, we refund the value of the products in accordance with the Refund Policy, and the actual shipping fees incurred may be deducted as permitted by law.
• No re-shipment fees are applied and no part of the shipping fees is deducted whenever the cause of the failure or return is attributable to the store (a defective or non-conforming product or an error in processing), and in such cases the full amount paid, including shipping fees, is refunded.
• Unclaimed orders remain held with us for a period determined according to the approved shipping company, during which we contact you before taking any action.

9. Maintenance Service Delivery (Technician’s Arrival at Your Location)

For repair services, “delivery” means the technician’s arrival to you at your location instead of shipping a product:

• Service Scope: All districts of the city of Riyadh, with the technician arriving within approximately 60 minutes of appointment confirmation within the covered area.
• Technician’s On-Site Working Hours: Saturday to Thursday from 9:00 AM to 11:00 PM, and Friday from 3:00 PM to 11:00 PM.
• Appointment Booking: Via WhatsApp around the clock, 24 hours, all days of the week.
• The initial inspection is free on-site, the final price is presented in writing before work begins, the repair is carried out in front of the customer without the device leaving their line of sight, and in accordance with the “No Repair = No Payment” policy.
• Estimated arrival times are subject to road conditions, traffic, weather conditions, and distance within the city.
• Device Ownership Acknowledgment: By requesting the maintenance service, you acknowledge that you are the lawful owner of the device or authorized by its owner to repair it, and Omixus has the right to request proof of ownership before or during the start of the service.
• Omixus has the right to refuse to provide the service or to stop it if it has reasonable grounds to believe that the device is stolen or not owned by the service requester, without this entailing any obligation toward them.

10. Cancellation of a Maintenance Service Appointment

The following provisions apply to the cancellation of technician arrival appointments, and they are announced in advance before appointment confirmation:

• The visit fee is deducted from the value of the repair if the appointment is rebooked within 7 days.

11. Complaints Procedure

• For complaints related to shipping or delivery, contact us first via WhatsApp +966570984090 or email [email protected], mentioning the order number, and we are committed to reviewing and handling your complaint as soon as possible.
• You also have the right to escalate to the Ministry of Commerce (hotline 1900) through the “Commercial Report” application or the unified number 1900.

12. General Provisions

• This policy is considered part of Omixus’s general Terms and Conditions, and is read together with the Return and Exchange Policy and the Privacy Policy.
• These terms are supplementary to your statutory rights and do not cancel them, and in the event of any conflict between them and the Consumer Protection Law or the E-Commerce Law in the Kingdom, the law shall apply.
• The Arabic version is the approved reference for this policy.
• Omixus has the right to update this policy when necessary, and the update takes effect from the date of its publication on this page.

Last Updated: June 4, 2026

For any inquiry about shipping and delivery, contact us via WhatsApp +966570984090 or email [email protected].