الشروط والأحكام

Welcome to Omixus. These Terms and Conditions set out the rules governing your use of our website omixus.com and all the services it provides, whether the mobile phone maintenance service in which the technician comes to you, or our online store for selling phones and accessories and shipping them within the Kingdom of Saudi Arabia. By using the website, booking any service, or completing any purchase order, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to any of their provisions, please do not use the website or our services. These Terms are supplementary to your statutory rights in the Kingdom and do not override them, and in the event of any conflict between them and the applicable laws, the law shall prevail.

1. Definitions

• “Omixus” or “the Store” or “we”: the commercial activity referred to in the identity data below, headquartered in the city of Riyadh, Kingdom of Saudi Arabia.
• “the Customer” or “the User” or “you”: any person who browses the website, books a maintenance service, or places a purchase order.
• “the Website”: the website omixus.com and all its pages and services.
• “the Service”: the mobile maintenance service performed by our technicians, and/or the sale of products through the online store.
• “the Products”: the devices, phones, and accessories offered for sale in the store.

2. Store Identity and Contact Details

In compliance with the E-Commerce Law in the Kingdom of Saudi Arabia, we provide you with the following identifying data:

• Trade name: Omixus.
• Headquarters: the city of Riyadh, Kingdom of Saudi Arabia. Riyadh, Al-Khaleej District.
• Legal name of the establishment: Omixus Establishment.
• Unified National Number of the establishment: 7034447743.
• Verification: an activity verified on the “Maroof” platform of the Ministry of Commerce at maroof.sa/businesses/details/373171.
• Contact channels: maintenance WhatsApp +966570984090, administration WhatsApp +966507666005, email [email protected].

3. Acceptance of the Terms and Eligibility

• Your use of the website, booking of a service, or completion of a purchase order is deemed an express and full acceptance of these Terms.
• You acknowledge that you have reached the legal age of majority and possess full capacity to contract. If you are under eighteen, the website must be used and orders completed under the supervision and with the consent of a guardian.
• We reserve the right to refuse to provide the service or to cancel any order in cases of suspected fraud, misuse, or violation of these Terms or the laws.

4. Accounts and Registration

• Some of the website’s services may require creating an account. You undertake to provide accurate, up-to-date, and complete data upon registration.
• You are solely responsible for the confidentiality of your login credentials and for all activity that takes place through your account.
• You must notify us immediately of any unauthorized use of your account. We bear no responsibility for any harm arising from your failure to protect your login credentials.
• We are entitled to suspend or terminate any account that violates these Terms or is used in unlawful activity.
• Your personal data is processed in accordance with the Privacy Policy and in accordance with the Personal Data Protection Law (PDPL) in the Kingdom.

5. Orders and Conclusion of the Contract

• The display of products on the website is an invitation to contract and not a binding offer. The contract is deemed concluded and binding upon payment when the complete-order button is pressed and the purchase is confirmed, or upon your acceptance of the maintenance price quote before work begins.
• A savable invoice is sent to you after each transaction is completed, including a description of the product or service, the total price, shipping charges if any, the payment method, and a summary of the return or exchange terms where applicable.
• We make every effort to display product information and prices accurately, but unintended errors may occur in the description, price, or availability. We reserve the right to correct such errors and to cancel any order arising from a manifest pricing error, with notice to you and a full refund of what you paid in this case.
• Acceptance of the order is subject to product availability. If a product cannot be provided after the order is confirmed, we will notify you and refund its paid value within a maximum period of 14 calendar days from the date the refund becomes due.

6. Prices

• All prices are in Saudi Riyals and are final prices inclusive of all costs. No additional charges are added at payment, except for shipping charges if any, which are clearly displayed before order confirmation.
• Shipping and delivery charges may be added depending on the delivery location, and are clearly displayed to you before order confirmation.
• Maintenance service charges are determined in a final written price quote presented to you before work begins, and no work commences before your acceptance of it.

7. Payment Methods

• We accept payment via: mada, Visa, Mastercard (through a portable point-of-sale device), STC Pay, Apple Pay, and cash payment.
• Installment options are available through tabby and tamara in 3 or 4 payments, and are subject to the terms and approval of the installment service provider.
• In the maintenance service, payment is made after the repair is completed and the device is tested in front of you.
• Payment data is processed through approved payment service providers, and we do not store your bank card data on our servers.

8. Shipping and Delivery (Products)

• We provide shipping to the various regions of the Kingdom of Saudi Arabia through approved shipping companies.
• The estimated delivery time and shipping charges are displayed before order confirmation. These periods are estimates and may be affected by factors beyond our control (weather, shipping company conditions, an inaccurate address).
• The customer undertakes to provide a correct and complete delivery address and an active contact number. We do not bear responsibility for delayed or failed delivery resulting from incorrect address data or inability to reach you.
• Responsibility for the product transfers to you upon receipt. Please inspect the shipment upon receipt and report any visible damage immediately.

9. Terms of the Mobile Maintenance Service

9.1 Service Principles

• The initial inspection is free, and we present you with a final written price before any work begins.
• Our policy is “no repair = no payment”: if the agreed-upon fault cannot be repaired, no repair charges are levied.
• The repair is carried out directly in front of you, and your device never leaves your sight.
• Advanced inspection or diagnostic charges, announced in advance, may apply only in cases that require disassembling the device or an advanced technical inspection, and are levied only after notifying you and obtaining your consent before the inspection begins.

9.2 Commencement of Execution and Diagnosis

• We do not begin executing any maintenance service except based on your express request and your acceptance of the price quote. When you consent to commencement before the expiry of the statutory cancellation period (seven days), you acknowledge that this forfeits the right of cancellation for the portion of the service that has actually been executed.
• The inspection may reveal additional faults that were not apparent; in this case we notify you of the updated cost and do not begin any additional work before your consent. The estimated price quote is subject to amendment only when a hidden fault appears, and after notifying you and obtaining your consent.
• A separate express acknowledgment is taken from you within the price quote or the confirmation message that you request the immediate commencement of the service’s execution during the statutory cancellation period, and that you are aware that this request forfeits your right of cancellation for the portion actually executed.

9.3 Parts Options (Original or Alternative)

• Before work begins, we disclose to you two options: an original manufacturer part (OEM), or a warranted alternative part (commercial/aftermarket).
• Alternative parts may differ from original ones in brightness, color accuracy, fit, or certain features (such as True-Tone or Face ID), and we notify you of this before installation.
• The type of part installed is expressly stated on the invoice.
• Parts supplied by the customer themselves: we warrant the quality of installation only, without any warranty on the part itself.

9.4 Data Protection Undertaking During Maintenance

• Our repairs are for hardware only. Our technicians do not ask you for the passcode, Apple ID, Google account, or two-factor authentication (2FA) code, and we do not request a factory reset.
• We do not copy, store, transfer, or share any data on your device with any third party.
• You are responsible for taking a full backup of your data (photos, contacts, files, apps) before handing over the device.
• We do not bear responsibility for data loss preceding the repair or resulting from the nature of the fault, while taking the utmost care for the safety of your device.

9.5 Liquid-Damaged or Severely Damaged Devices

You acknowledge that liquid-damaged or severely damaged devices may not be repairable, may stop permanently during or after the repair attempt due to their prior condition, and may develop additional faults (the screen, the motherboard, the camera) as a result of prior internal corrosion. The repair attempt is made at your request and at your own responsibility, without any guarantee of the result, and we do not bear responsibility for the device stopping as a result of prior damage.

9.6 Working Hours, Coverage, and Cancellation

• Field visit hours: Saturday to Thursday from 9:00 to 23:00, and Friday from 15:00 to 23:00. Booking via WhatsApp is available 24 hours throughout the week.
• Coverage: all districts of the city of Riyadh, with arrival within approximately 60 minutes.
• Cancellation of a maintenance appointment:
  • Cancellation more than two hours before the appointment: free.
  • Cancellation before the technician has set out (less than two hours): free.
  • Cancellation after the technician has set out: a travel charge of SAR 50 applies.
  • Cancellation after the technician has arrived: a visit charge of SAR 75 applies, deducted from the value of the service upon rebooking within 7 days.

9.7 Device Ownership and Its Proof

The customer acknowledges that they are the legitimate owner of the device or are authorized to dispose of it. Omixus has the right to refuse or halt the service when there is suspicion that the device is stolen or lost, and we may request proof of ownership (the purchase invoice / the device box / matching identity data), and we cooperate with and report to the competent authorities in accordance with the laws when there are indications of this.

10. Warranty on the Repair

The warranty covers the part that was replaced and the quality of installation only, and does not include any new fault or any fault unrelated to the repair. The warranty period varies according to the type of part:

With each repair, a warranty certificate via QR code is issued documenting the type of part and the warranty period.

10.1 What Voids the Warranty

• New physical damage, breakage, dropping, or pressure after the repair.
• Ingress of liquids or moisture after the repair (other than repairs related to liquid damage).
• Opening the device, tampering with it, or having it repaired by a third party after it leaves the center.
• Removing, altering, or tampering with the warranty seal or QR code.
• Faults unrelated to the part or service covered by the warranty.

Notice regarding water resistance: water resistance is not warranted after opening any sealed device, as it is affected by factors beyond our control. Furthermore, any third-party repair may affect the original manufacturer’s warranty, and we are not responsible for the manufacturer’s warranty.

11. Returns, Exchanges, and Refunds (Products)

11.1 Right of Cancellation Within 7 Days

In accordance with the E-Commerce Law in the Kingdom, you have the right to cancel the contract within seven days of receiving the product or of concluding the service contract, provided that you have not used the product, benefited from the service, or obtained any benefit from it, after which the amounts paid are refunded. Acceptance of the return requires submitting the purchase invoice or proof of payment, and returning the product in its original condition, complete with its accessories and packaging. In the case of cancellation within 7 days without a defect, the customer bears the cost of returning the product. However, if the product is defective or non-conforming (Section 11.3), the store bears the full return costs.

11.2 Cases to Which the Right of Cancellation Does Not Apply

As an exception to the foregoing, the right of cancellation within 7 days does not apply to the following cases, in accordance with the Implementing Regulation of the E-Commerce Law:

• Activated or used devices: any device that has been activated or benefited from, owing to the impossibility of returning it to its original delivered condition.
• Opened or activated SIM cards: for hygienic reasons and owing to the impossibility of reselling them after being opened or used.
• Accessories sealed for hygienic reasons (such as earphones and screen protectors) after their packaging has been opened.
• Products specially designed or prepared according to specifications you requested (special configuration or special order).
• Combined products made up of several items that cannot be returned to their original condition in which they were delivered.
• Executed maintenance services: after the service has actually been executed (benefit having materialized), the right of cancellation does not apply to the executed portion, and you retain only the right to claim relating to execution defects or the warranty.
• Perishable products during the cancellation period, products whose price fluctuates according to market changes beyond our control, and contracts concluded through a public auction.

11.3 Defective or Non-Conforming Products

Your right in the event that the product is defective or does not conform to the agreed-upon specifications is a right independent of the cancellation period (7 days) and is not subject to the exceptions above. In this case, you have the right to claim repair, exchange, or refund of the value in accordance with the Consumer Protection Law. It is required to submit the purchase invoice or proof of payment and return the product in its original condition with its accessories. If the same defect recurs after two repair attempts, you have the right to request an exchange or a full refund of the value.

12. Intellectual Property

• All the website’s contents, including the “Omixus” trademark, the logo (the custom O-ring symbol), the texts, images, icons, graphics, designs, SVG files, and content arrangement, are owned by us or licensed to us and protected by the intellectual property laws in the Kingdom.
• It is not permitted to copy, reproduce, distribute, modify, scrape, or reuse any part of the content for commercial purposes without our prior written permission.
• You are granted a limited, non-exclusive, non-transferable license to use the website for legitimate personal purposes only.

13. Prohibited Use

You agree not to do any of the following:

• Use the website for any unlawful or fraudulent purpose or one contrary to public morals.
• Attempt unauthorized access to our systems or to other users’ accounts, or hack the website or breach its security.
• Transmit any viruses or malware, or attempt to disrupt the operation of the website or its servers.
• Scrape the website’s data automatically or copy its content without permission.
• Provide false or impersonated data, or request maintenance of a device that you do not own or do not have the authority to dispose of.
• Misuse the contact channels or send abusive or disruptive content.

We reserve the right to suspend or terminate your access to the website and the services upon any violation, while reserving our right to take legal action.

14. Uncollected Devices (in the Maintenance Service)

• Please collect the device within 30 days of notification of its readiness.
• After the grace period expires, announced storage charges may apply.
• After 90 days have passed without collection or response, and despite two documented notifications (a message and a call), the device is deemed abandoned, and we are entitled to dispose of it to cover our dues in accordance with the laws.
• Your data remains protected, and no device containing data is resold before it is securely wiped.

15. Ownership of Replaced Parts

The damaged or replaced parts become the property of the store after the repair and are recycled or disposed of environmentally, unless you expressly request their return at the time of handing over the device. Liquid-damaged parts or those prohibited from reuse for technical or security reasons are not returned except after rendering them inoperative.

16. Limitations of Liability

To the maximum extent permitted by the law applicable in the Kingdom of Saudi Arabia:

• Our liability in all cases is limited to redoing the repair free of charge or refunding the paid value of the service or product, whichever is more appropriate to the case.
• We do not bear any indirect, consequential, or incidental damages, including but not limited to: loss or corruption of data, loss of profits, business interruption, or moral damages.
• The website and its content are provided “as is” without any implied warranty as to its being free of errors or its uninterrupted service, and we bear no responsibility for any harm to your device merely from using the website.
• Important exception: this limitation of liability does not apply to damages resulting from gross negligence or direct fault on our part, where compensation is made in accordance with the actual proven harm and the provisions of the Consumer Protection Law. Nor does this limitation apply to bodily harm or harm to other property of the customer resulting directly from the act of the technician during the field visit, where compensation is made in accordance with the actual proven harm and the provisions of the Consumer Protection Law. Furthermore, these limitations do not override any non-waivable statutory rights.

17. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, losses, damages, or costs (including reasonable legal fees) arising from your violation of these Terms, your unlawful use of the website or services, or your infringement of the rights of others.

18. Complaints Mechanism

• We welcome your complaints and suggestions through the direct contact channels: WhatsApp +966570984090 or email [email protected], and we strive to address them as quickly as possible.
• You also have the right to escalate any complaint to the Ministry of Commerce through the “Commercial Report” application or the hotline 1900.

19. Governing Law and Dispute Resolution

• These Terms are governed by and interpreted in accordance with the laws in force in the Kingdom of Saudi Arabia.
• We first seek to settle any dispute amicably through direct communication with us before resorting to any other measure.
• If an amicable settlement is not possible, the competent judicial and administrative authorities in the Kingdom of Saudi Arabia, including the Ministry of Commerce and the relevant dispute-resolution bodies, have jurisdiction to consider the dispute.
• No provision in these Terms shall prevent your right to resort to the Ministry of Commerce through the “Commercial Report” application or the number 1900.

20. Related Policies

These Terms and Conditions supplement the following policies and are read together with them as a single unit, and we recommend that you review them:

• Privacy Policy: how your personal data is collected, processed, and protected in accordance with the Personal Data Protection Law (PDPL).
• Warranty Policy: the details of the repair warranty, its terms, and what voids it.
• Returns and Exchanges Policy: the details of the right of cancellation, its exceptions, and the return procedures.
• Shipping and Delivery Policy: the coverage areas, periods, and charges.

21. Amendment of the Terms

We reserve the right to amend these Terms and Conditions at any time to keep pace with legal or operational developments. The updated version is published on this page with an update of the “last updated” date, and your continued use of the website or our services after publication is deemed acceptance of the amendments. The amendments do not apply retroactively to any purchase order or maintenance contract concluded before the amendment was published, as each contract is governed by what was in force at the time it was concluded. When a material amendment is made, we notify you with a prominent notice on the website or via your registered email/WhatsApp, and you retain the right to discontinue before the amendment takes effect. We advise you to review this page periodically.

22. Force Majeure

Omixus does not bear responsibility for any delay or failure in performing its obligations if it arises from causes beyond its reasonable control, including but not limited to: natural disasters, epidemics, governmental orders and decisions, interruption of electricity, telecommunications, or payment networks, inability to supply parts, or shipping company conditions. The affected obligations are suspended throughout the duration of the impediment, and we communicate with you to reschedule or refund what you paid for the unexecuted portion. This does not affect your non-waivable statutory rights.

23. Assignment

Omixus has the right to assign its rights and obligations under these Terms to any legal successor or party to whom the activity devolves, with the warranty obligations remaining in force in your favor. You may not assign your rights or obligations without our prior written consent.

24. General Provisions

• If any provision of these Terms is found to be unenforceable or contrary to the law, the remaining provisions remain in force and effect.
• Our failure to exercise any right under these Terms is not deemed a waiver of it.
• These Terms are supplementary to your statutory rights and do not override them, and in the event of any conflict between them and the Consumer Protection Law or the applicable laws in the Kingdom, the law shall prevail.
• The Arabic version is the authoritative reference for these Terms in the event of any discrepancy with any translation.

Last updated: 4 June 2026

For any inquiry regarding these Terms and Conditions, contact us via WhatsApp +966570984090 or email [email protected].